Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. You can compare our loans to other short-term lenders.
Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk. You can compare our loans to other short-term lenders.
Below you can find out how to make a complaint
Send us a letter via recorded delivery to
Diamond Financial Services
Sovereign House, Trinity Business Park
Turner Way,
Wakefield,
WF2 8EF
Call us on 01924 371766 and ask to speak to our complaints manager. You will then receive a return phone call from someone trained to deal with your complaint.
Email the complaints manager through customerservice@diamondfs.co.uk, describing clearly your complaint and what you would like to see as a resolution to your complaint.
We aim to resolve all complaints within 3 working days from receipt of your complaint.
If it has not been possible to resolve the complaint within 3 working days we will inform you of our findings and try to resolve the issue within a further 7 days.
If we have been unable to resolve a complaint within 3 working days we will issue a final response no later than 8 weeks after receipt of the complaint with the result of our findings.
In the unlikely event we have been unable to resolve your complaint satisfactorily you can refer your complaint to our trade organisation, the Consumer Credit Association as well as the Financial Ombudsman Service below.
Consumer Credit Trade Association
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
0800 023 4567
